Ds3h Privacy Policy – Data Protection & Privacy for Malaysian Players

ds3h ("we", "our platform", "ds3h") is an online casino platform operator based in Malaysia. We take our responsibility to protect users' personal data extremely seriously. This Privacy Policy explains in detail how ds3h collect, process, store, and protect your personal information when you use our website and services.

This Policy applies to all registered users of the ds3h, visitors to our website, and any individuals who interact with us through official communication channels including email and live chat. It covers all activities related to your account — from the registration process, deposits via Touch 'n Go or GrabPay, gaming activity, through to the withdrawal of your winnings.

ds3h collects various categories of personal data for different purposes. Below is a comprehensive overview of the types of data we collect:

We do not collect sensitive data categories such as health information, religious beliefs, political affiliations, or criminal records unless specifically required by applicable law. All data collection at ds3h is based on legitimate business needs and legal compliance.

ds3h collects your personal data through several different channels, depending on how you interact with our platform:

• During Account Registration — When you complete the registration form on the ds3h website, you provide information such as your full name, date of birth, email address, and Malaysian phone number directly to us.
• During the KYC (Identity Verification) Process — To process your first withdrawal or when a transaction exceeds certain thresholds, we require verification documents such as a copy of your MyKad and proof of current address.
• During Financial Transactions — When you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks), transaction details are recorded in our system for account management and compliance purposes.
• During Gaming Activity — Our system automatically logs your gaming activity data, including game types played, wager amounts, winnings, and session duration, for account management, fraud prevention, and responsible gaming purposes.
• Via Automated Technology — The ds3h website uses cookies, server logs, and similar tracking technologies to collect technical data such as IP address, device type and operating system, browser type, and pages visited.
• Through Communications with Us — When you contact the ds3h support team via live chat or email, we retain records of those communications to ensure your issue is followed through to resolution and for support team training purposes.

ds3h uses collected personal data solely for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

• Account Management — To create and manage your ds3h account, process your registration, and ensure account security through identity verification.
• Financial Transaction Processing — Securely processes deposits and withdrawals via your preferred Malaysian payment method, and maintains accurate transaction records.
• Gaming Services Provision — Ensures a seamless gaming experience, stores your game preferences, and grants access to all features on the ds3h platform.
• Security & Fraud Prevention — Monitoring account activity to detect and prevent fraud, money laundering, or any misuse of the platform.
• Legal Compliance — To fulfil legal obligations under Malaysia's PDPA 2010, anti-money laundering (AML) requirements, and to comply with any lawful orders or directives from competent authorities.
• Responsible Gaming — To monitor playing behaviour and identify patterns that may indicate a gambling problem, and to reach out to players who may need support.
• Service Communications — Sends important account-related notifications such as deposit confirmations, security updates, and policy change information.
• Marketing Communications (With Consent) — To send promotional information, bonus offers, and the latest updates on new games at ds3h — only to users who have given their explicit consent.
• Service Improvement — Analyses usage data on an aggregated and anonymised basis to understand usage patterns, identify technical issues, and continually improve the overall ds3h platform experience.

ds3h does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share your data with certain parties in order to deliver our services to you:

• Payment Service Providers — When you make a deposit or withdrawal, the necessary information will be shared with the payment gateway provider processing your transaction — such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or an FPX bank. This sharing is kept to a minimum and is solely for the purpose of processing your transaction.
• Game Software Providers — Third-party game providers that supply game titles on the ds3h platform may receive limited technical data necessary for their games to function properly within our system.
• Technology Service Provider — Companies that provide the technical infrastructure, cloud services, or software solutions used by ds3h to operate our platform. All such providers are bound by strict data protection agreements.
• Legal Requirements — ds3h may be required to disclose users' personal data to Malaysian government authorities, law enforcement bodies, or courts when compelled to do so by law, court order, or valid legal process.

All third parties that receive data from ds3h are bound by contractual agreements requiring them to protect that data to the same or higher standard as the data protection practices observed by ds3h itself.

ds3h implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure:

• 256-bit SSL Encryption — All data transmitted between your device and ds3h servers is protected by Transport Layer Security (TLS) encryption with a 256-bit key strength — the same standard used by Malaysia's leading banking institutions.
• Data-at-Rest Encryption — Sensitive data stored in the ds3h database, including financial information and identity details, is stored in encrypted form and remains unreadable even if the database is accessed without authorisation.
• Two-Factor Authentication (2FA) — ds3h supports and encourages the use of two-factor authentication on all user accounts to add an extra layer of security beyond just a password.
• 24/7 Security Monitoring — The ds3h security team monitors our systems around the clock to detect any suspicious activity, unauthorised access attempts, or anomalies that may indicate a security threat.
• Internal Access Control — Access to user personal data within ds3h's internal systems is restricted solely to staff with a legitimate business need, based on a strict need-to-know basis.
• Regular Security Audits — ds3h conducts regular internal and external security audits to identify and address any vulnerabilities in our data protection systems.

Although ds3h takes all reasonable steps to protect your data, no security system in the world can be guaranteed 100% foolproof. We therefore encourage you to take your own precautions — such as using a strong password, keeping your login credentials confidential, and always logging out of your account when you are done using the platform.

Website ds3h uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small data files stored on your device when you visit our website.

The types of cookies used by ds3h:

• Essential Cookies — Required for core platform functions including login session management, account security, and transaction processing. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — To collect information about how users interact with the ds3h platform — such as the most frequently visited pages and any error messages encountered — helping us improve website performance.
• Functional Cookies — Allows the ds3h platform to remember your preferences such as language, display settings, and other selections to deliver a more personalised experience.
• Analytics Cookies — To help us understand aggregated, anonymised platform usage patterns so we can make better development decisions and improve the overall ds3h user experience.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality and security of your account ds3h yours.

In accordance with Malaysia's Personal Data Protection Act (PDPA) 2010, you as a user ds3h have the following rights regarding your personal data:

• Right of Access — You have the right to request a copy of the personal data we hold about you. This request can be made via live chat or by emailing the ds3h privacy team.
• Right to Rectification — You have the right to request correction of any personal data that is inaccurate or incomplete. For basic account information, you may update it directly through your profile settings on the ds3h platform.
• Right to Erasure — You may request the deletion of your personal data, subject to our legal obligations to retain certain records (for example, financial transaction records that must be kept for a specified period under Malaysian law).
• Right to Withdraw Consent — You may withdraw your consent to receive marketing communications at any time without affecting your right to continue using the ds3h platform. Simply use the unsubscribe link in any marketing email or contact our team directly.
• Right to Object to Processing — In certain circumstances, you have the right to object to the processing of your personal data, particularly for direct marketing purposes.
• Right to Data Portability — You have the right to receive your personal data in a machine-readable format and to request its transfer to another party where technically feasible.

To exercise any of the rights above, please contact the privacy team at ds3h via email at [email protected] or via our platform's live chat. We will process your request within 30 calendar days.

ds3h only retains your personal data for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws in Malaysia. The following is a general guide to our data retention periods:

• Active Account Data — For as long as your account remains active on the ds3h platform, we retain all relevant data to enable us to deliver our services to you.
• Financial Transaction Records — In compliance with Malaysian legal requirements including the Anti-Money Laundering Act (AMLA), financial transaction records are retained for a minimum of 7 years from the transaction date, even after account closure.
• Identity Verification Data (KYC) — Identity verification documents and information are retained for a minimum of 5 years from the date of the last verification, or in accordance with applicable legal requirements.
• Support Communication Records — Live chat transcripts and support email records are retained for 2 years for quality management and complaint resolution purposes.
• Closed Account Data — When your ds3h account is closed, active data will be deactivated within 30 days. However, certain records may be retained for longer periods as stated above for legal compliance purposes.

ds3h reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or technological developments that affect how we handle user information.

When material changes are made to this Privacy Policy, ds3h will take the following steps to ensure you are informed:

• Updating the "Last Updated" date at the top of this page.
• Sending email notifications to all registered users with an active email address in our system.
• Displaying a clear notice on the ds3h platform homepage for a reasonable period following any changes.

Continued use of the platform ds3h after an amended Privacy Policy takes effect will be considered acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ds3h handling your personal data, please contact us through the following channels:

• Privacy Email: [email protected] (please include "Privacy Inquiry" in the subject line)
• Live Chat: Available 24 hours a day, 7 days a week via the live chat icon on the ds3h platform

Privacy team ds3h committed to responding to all privacy-related enquiries within 3 business days. For data rights requests such as access, correction, or deletion, we will process your request within 30 calendar days from the date we receive a complete submission.

If you are not satisfied with the response provided by the privacy team ds3h, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, the statutory body responsible for overseeing PDPA 2010 compliance in Malaysia.